certified ecommerce

 

Terms and Conditions
Below is information to you about things that can be useful to know, and that helps you to be confident in your purchase with us, such as our terms, delivery, withdrawal rights and guarantees and service.

Free sample of material and catalog.
Sometimes you can not determine if a fabric suited to what you expect. Then we will send you a fabric sample to you! Call +46 8 510 25 510 or email to us and specify article.

Prices and VAT
Our prices can only be changed by circumstances RTK's control, such as significantly changing commodity prices, currency fluctuations or amended VAT.
All prices include VAT. If the VAT would be changed, we reserve the right to adjust our prices accordingly. Amounts shown exclude VAT if you are that logged företagre and selected the display without VAT or login is made outside the EU, when the refundable Swedish VAT, but only its own country's VAT and all. customs fees.
We reserve the right for printing and typing errors. We can not be responsible for such money, checks and stamps sent in letters. Minors (under 18 years) must have parental approval to order from us.

Payment
You have two payment options to choose from:
1. Credit card Master Card or Visa, 
2. PayPal.
3. Cash on Delivery / Invoice. only within Sweden 


Delivery and Shipping Charges

1. Normal Package
Delivery is normally within about a week, unless otherwise stated on the web shop. You will be notified via SMS or letter when the package arrived.

2. HomeDelivery
In Sweden, you can also get the package delivered right to your door in the evening (weekdays) at. 17-21. For this service you pay an extra fee of 150 SEK (but not if you have a rural postman). The entry is calling you before the package is delivered, it is therefore important that you enter the correct phone number when ordering. 

Receive a packet
All packages leaving RTK is insured. If the package and / or contents are damaged when you receive it, you should immediately report it at the delivery point. If you find that the package is damaged when you open it, call RTK 08-510 25 510, and then returns it to us.


Packages not picked up
For all packets which are not removed RTK will charge the customer a fee. The fee corresponds to the actual cost of return shipping and handling fee.

Personal data
RTK AB is responsible for the processing of the personal data that you as a customer to us. Your personal data is processed by RTK AB, to manage your purchases and for marketing purposes. If you do not want your information to be used for direct or if you want to correct any information, you just write to RTK, Granberga 9, 18691 Vallentuna, Sweden or by email to info@rtk.se

14 day cooling off period
If you are not happy with something you ordered, you have 14-day cooling off period after you received the goods. You always have the right to cancel your purchase if the product is out of stock. The withdrawal period applies to everything in the catalog and on the Internet. Naturally, there is no right of withdrawal if the goods have been used or seal has been broken. As a customer, you are obliged to check your delivery. The item must be returned in its original condition. Is there a greater goods like floor lamp so call first RTKs telephone 08-510 25 510. You are responsible for correct packaging to handle the transportation risk. Write down what you returns, why and refound accunt. Use our return address label. When we received the goods and found that it is not damaged we will pay, within 30 days, return the amount you paid and in some cases deduct for the transportation costs.

How to do:
1. Write down what you are returning and why, which products you wish to switch to instead or refound account.
2. Save the shipping number

Exchanges / complaints / return
You only pay return shipping if you switch to another color or size. If a product is faulty or wrong delievered we pay for freight. Applies a used item, so take the first contact with RTK, telephone 08-510 25 510. When we received the goods and found that it is not damaged, we will refund the amount you paid and fees. For exchange or return you stand for transportation risk. Always save the packing slip until the return is complete, which is your return tracking number. This number is always used for any complaints to freigth companies.

 

Warranties and Service
No purchase is complete until the customer is completely satisfied. When you shop with RTK, you can always feel safe, thanks to generous warranties and lavish services.

Crush Guarantee
RTK always replaces transport damaged glass. Contact us at 08-510 25 510

Quality Guarantee
All electrical or battery-powered devices have at least one year warranty. The invoice / delivery note is valid as warranty card. All products can be used in Sweden. Many of our suppliers provide 2 year warranty.

Manuals
All products we sell are usually a Swedish manual. If a product does not have Swedish manual is clear that the product text.

Free telephone support
When you are shopping RTK, you need never feel insecure. Our specially trained staff will give you personalized phone support when you need help. Just call 08-510 25 510.

Force majeure
RTK is exempt from penalty for failure to perform certain obligations under this agreement if the failure is due to release factor as described below and the fact prevent, hinder or delay performance.
Liberating event, including acts or omissions of authority, new or amended legislation, industrial disputes, blockades, fire, flood, sabotage or accident of significant size. The force majeure includes administrative decisions that affect the market negatively and products, such as decisions about health warnings, ban on sale, etc., or an abnormal decline in the market.

RTK AB
Granberga 9
186 91 Vallentuna
Tel 08-510 25510

E-mail info @ RTK. see (without spaces)
Corporate identity number: 556620-1900